Returns & Exchanges

At Rogue Wave Coffee Co, we want you to be fully satisfied with your brew. Since coffee is a perishable food item, we cannot accept returns on roasted beans, but we are committed to resolving any issues with equipment or defective merchandise.

1

Contact Support

Email our customer service team within 14 days of receiving your order with your order number and a brief explanation of the issue.

2

Verification and Approval

For damaged equipment or incorrect shipments, please include photos of the item and packaging for our team to review and approve your return request.

3

Package Your Item

Once approved, securely pack the unused merchandise in its original packaging to ensure it is not damaged during the return transit.

4

Receive Refund or Replacement

After we receive and inspect your returned item, we will issue a full refund to your original payment method or ship out a replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing